Modelling Business Processes
This certificate is concerned with the investigation,
modelling and improvement of business
processes. Its focus is on a range of techniques which can be used
within a framework for business process
engineering.
- The context for business process modelling
- Relationship between business systems and automated systems; purpose of modelling business processes; approaches to business process modelling.
- Identifying business processes
- Definition of a business process; differences between the process view and the functional view of an organisation; advantages of the process view; importance of metrics; value chain analysis; relationships between processes; building an organisational view of processes
- Modelling business processes
- Overview of different modelling techniques (swim lane diagrams, activity diagrams); modelling notation and rules; events that trigger business processes; the outcomes from business processes; the stakeholders involved with business processes
- Evaluating and improving business processes
- Modelling as-is business processes; identifying problems with the as-is process; problem analysis; benchmarking; identifying inappropriate workflows; identifying inappropriate IT support; staffing issues; challenging the business rules; modelling the to-be business processes
- Transition from business modelling to system requirement specification
- Extent of IT support for the business processes; scoping the IT development effort; documenting IT system requirements; integration of process; modelling, requirements definition and systems development; related issues
|
Outline.pdf (27kb)